FAQs – Everything You Need to Know
Welcome to Hostedium’s FAQ hub. We’ve grouped all the most commonly asked questions into easy sections so you can quickly find the answers you’re looking for. Whether you’re curious about web hosting, domain registration, SSL certificates, or our student hosting program, we’ve got you covered!
General FAQs
What are Hostedium’s support timings?
We are the only hosting provider in Pakistan offering dedicated support from 6PM - 6AM PKT — designed for freelancers, entrepreneurs, and night-shift users who need help when others are offline!
How can I contact support?
The best and quickest to reach us is WhatsApp chat, otherwise you can open a ticket if you can wait for a while with our response.
What payment methods do you accept?
We accept all major local bank transfers, credit/debit cards, Easypaisa, JazzCash, and PayPal for international clients.
Are there any hidden fees or renewal tricks?
No. Our pricing is 100% transparent. Renewal fees are clearly listed before purchase.
Do you offer a money-back guarantee?
Yes. We offer a 15-day money-back guarantee if you’re not satisfied with our services. Find more on our refund policy page.
Do I get free SSL with hosting plans?
Yes. All hosting packages include free SSL certificates with hosting. For advanced needs, we also offer Comodo SSL certificates.
Unlimited Hosting FAQs
What does unlimited really mean?
Unlike competitors, we allow truly unlimited websites, emails, databases, and subdomains. Full details at Unlimited Hosting.
Is there a limit on bandwidth?
No. All plans come with truly unlimited bandwidth.
Can I upgrade or downgrade my hosting plan later?
Yes, you can upgrade or downgrade anytime without downtime.
Do you offer migration from another host?
Yes. Our support team migrates your website for free when you switch to Hostedium Unlimited Hosting.
Web Hosting FAQs
What makes Hostedium different from other hosting providers in Pakistan?
We’re the only hosting provider in Pakistan offering unlimited websites, emails, databases, and subdomains on all plans. Learn more on our Unlimited Hosting page.
Can I host multiple websites on one plan?
Yes. You can host unlimited websites without restrictions on any of our hosting packages.
Is my website secure with Hostedium?
Absolutely. All hosting accounts come with free SSL, daily malware scanning, and automated backups. You can also upgrade to Comodo SSL for advanced protection.
Do you provide backups?
Yes. We provide free daily automated backups with 1-click restore on all hosting packages.
Can I host WordPress websites?
Yes. Our servers are optimized for WordPress, including one-click installs.
Do you offer cPanel access?
Yes. Every hosting plan comes with full cPanel access.
Domain Registration FAQs
Do you provide both .pk and .com domains?
Yes. We offer .pk, .com, .net, .org, and hundreds of other TLDs. See our Domain Registration page.
Is WHOIS privacy protection available?
Yes. WHOIS protection is available for most domains.
Can I transfer my domain to Hostedium?
Yes. You can transfer your domain to Hostedium anytime with no downtime. While placing domain order, choose option to transfer your domain instead of registration a new domain.
Do domains come with email accounts?
Email accounts are included with hosting, not domain-only purchases.
How long can I register a domain for?
You can register domains for 1–10 years.
SSL Certificate FAQs (Comodo Professional SSL)
What is the difference between free SSL and Comodo SSL?
Free SSL is included with hosting, but Comodo SSL certificates are professional-grade with stronger encryption and liability coverage.
How much does a Comodo SSL cost?
Our Comodo SSL certificates start at just PKR 3750 /year.
Do I need Comodo SSL if I already have free SSL?
If you run an e-commerce store or process payments, yes. Comodo SSL builds trust and protects transactions.
How long does SSL activation take?
Usually a few minutes after verification.
Can Hostedium install SSL for me?
Yes. Our support team installs SSL for free.
Ready to Host Without Limits?
Start your website today with Pakistan's only truly unlimited hosting provider.
Plans from PKR 599/month with everything included.
© 2025 All rights reserved.