Shipping & Refund Policy

Each of Hostedium’s hosting packages carries a 15-day unconditional money-back guarantee on them. If you are not completely satisfied with our services within the first 15 days of your service, you will be given a refund of 70% of the contract amount.

Hostedium gives you an unconditional 15-day money-back guarantee on hosting accounts for new customers who paid the first invoice with Local Bank Transfer (within Pakistan).

The 15-day period is counted from the date of the activation of the hosting package on the customer’s account.

Please note, only new customers are eligible for refunds. Old customers who already have an account and active services are not eligible for refunds on their second and onward orders.

The following methods of payment are refundable only:

  • Local bank transfer
  • Mobilepaisa Payments (Easypaisa/JazzCash, etc.)

The following methods of payment are non-refundable:

  • Credit/Debit transfer
  • International wires

NOTE: There are no refunds on domain name purchases. Remember, domain names once purchased cannot be refunded back.

Exchange rate fluctuations for international payments are constant and unavoidable. All international refunds are processed in U.S. dollars and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and Hostedium is not responsible for any change in exchange rates between the time of payment and the time of refund.